Refund Policy

We thank you and appreciate your purchase with us. Please read the policy, conditions and process carefully as they will give you important information and guidelines about your rights and obligations as our customer, concerning any purchase you make through us unless specifically stated otherwise on our product pages or readers offer advertisements. We make every effort to service the order/s placed with us as per the specifications and timelines mentioned against each service and product. If due to any reason, unavoidable circumstances, the order is not shipped by us then the order shall be cancelled and refunded. In the event the order/product is delivered and has been cancelled for refund due to delivery of wrong product, defect in the product, partial product, etc the refund is processed. (Please note that our online courses and training programs are treated as services and not products, products include books or other physical materials that might be sold by Law Pundits LLP)

The orders may be cancelled post shipment and delivery due to any of the following reasons: 

1. Established defect in the product which we are not able to either replace or repair.
2. Correct product could not be delivered.
3. Shipping address found to be untraceable, wrong, incomplete, locked and customer not available.
4. Customer refused to take the delivery
5. Products damaged during transit and delivery not accepted.

Caution: Please do not accept delivery of any item whose packaging is damaged or tampered with in any manner.

Conditions:

1. The refund shall be processed only after the product is shipped back and received by Law Pundits.
2. Need to attach a note along with the product returned for refund. The note should clearly state your name and address, contact number, and order number. Describe the problem in your own words. Without your order details processing refund / replacement would not be possible.
3. The return courier awb/tracking number not intimated to Law Pundits customer support team at [email protected]  is not eligible for refund
4. The order returned must accompany all the accessories (including freebies) which were serviced along with the order else the cost of the accessories shall be recovered from the refund amount.
5. Any charges levied as tax is not eligible for refund.

Refund of our online courses and training program: 

1. For our online course, you have a right to claim refund for a period of one week from the date of purchase.
2. After one week, refund would be possible only if we stop the course or if the course is no longer made available to you after complete payment of the course fee.
3. For training program, complete refund shall be done if, a scheduled training do not take place on the said date of the training program that you have purchased.

 

Refund Process:

1. Please connect with our customer care via email on [email protected]  or call us on 0471-4099097.
2. The customer care team will validate the request by checking the timelines, product type, terms, etc and shall take the request for refund or exchange
3. Ensure to collect the return address from our official via email.
4. Pack the product properly and label the product with the order number, return address and your address.
5. Follow the instructions of customer care carefully for packaging and returning the product using courier services.
6. Ensure that the awb / tracking number is shared with us via e-mail.
7. In the case of product, The order shall be considered for refund only if the product is damaged.
8. In the case of online course, only if we terminate the course within one year from the date in which you enrolled for the course.

Return and Cancellation:

• For our online course, or any products purchased from our site, you have a right to cancel and return it  within 10 days from the date of purchase.
• On cancellation of an order, you are entitled to receive refund based on pay mode as follows:

 

Pay Mode	Refund Mode	Refund from the date of cancellation of order
Credit Card	Credit Card	5-10 Working Days*
Net Banking	Bank Account Online Transfer	5-10 Working Days*
Debit Card	Bank Account Online Transfer	5-10 Working Days*
Demand draft/ Cheque	Cheque	5-10 Working Days*

 

 * Note: Working Days are Monday to Friday excluding holidays

• In case of product, we will process the refund after receipt of the product by Law Pundits LLP.
• Refund Cheques will be issued in the billing name unless otherwise advised by customers.
• In case the Refund Cheque is lost by customer, the Cheque will be reissued in15 days on the receipt of affidavit.
• In case of incorrect name on the Refund Cheque, a new Cheque will be reissued in 15 days on the receipt of Original Cheque from the customer.
• If your refund doesn’t appear in your account, and the processing time for your payment method has passed, please contact us at [email protected]  for further assistance.